Terranova Training, Building 5, Westcott Venture Park, Westcott, Buckinghamshire, HP18 0XB
Telephone 01189 224780: Fax 01189 224798: www.terranovagroup.co.uk

Terms & Conditions

The terms and conditions of trade of Alexandra Training Limited (trading as Terranova Training – hereafter called the Company) are contained within. Quotations are made and orders accepted subject to these terms and conditions. If any document placing an order on the Company includes or refers to other terms or conditions of contract then these shall not apply unless agreed in writing by the Company. No addition to or variation of these conditions will bind the Company unless it is specifically agreed in writing by a Director of the Company.

These terms and conditions will form the basis of all contracts with the Company, unless otherwise specified in writing by the Company.

The Company reserves the right to vary them without notice. An updated copy if applicable will be supplied to the Client.

Delegate information
For practical training courses delegates should provide their own personal protective clothing in a clean and working order which includes safety helmets, protective gloves & safety footwear.

Delegates must be physically fit to withstand the rigours of training. If there are any doubts to the fitness of the delegates to undertake training, reference should be made to a GP. The onus is entirely on the delegate to ensure his or her fitness to undertake training and the Company cannot and will not accept responsibility in this regard.

Certificates of training are awarded at the discretion of the trainer and only to those delegates who successfully complete the course. Certificates are not issued purely for attendance unless otherwise agreed prior to training being carried out. All certificates remain the property of the Company until payment for any training has been made in full.

Delegates are required to be punctual for all training courses as late arrivals may be refused and in-turn will result in the course costs being invoiced in full to the Client. Delegates who do not attend will be invoiced in full to the Client.

Consumption of alcohol or illegal substances is not permitted during training, nor should it be consumed immediately prior to training. If there is any evidence of such trainers are obliged to refuse to train the delegates.

Unless otherwise indicated written quotations are valid for 30 days. All errors and omissions are emitted. The Company reserves the right to vary its standard prices without prior notice.

Settlement Terms
Unless otherwise specified in the quotation or other agreement, invoices for goods and services to those clients with a credit account should be paid within 30 days form the date of invoice. For private individuals and clients without a credit account payment should be made in full 7 days prior to the course starting. The Company reserves the right to charge interest at the rate of 4% per annum over Barclays Bank Plc base rate on the invoice price form the due date until the date the Company is in receipt of funds. The client shall not be able to make any deduction from price in respect of any set-off or counterclaim.

Health and Safety
The Client shall use his best endeavours to ensure that any premises in which the Company’s employees or agents may have to work are safe and without risk. All known risks must be clearly identified and marked by the client.

Cancellation and Postponement
Cancellations are to be made in writing, in the form of email/fax or letter.
The Company reserves the right to charge a cancellation fee in respect of any training courses. For training courses cancelled within 1 week will be charged at 50%. Courses cancelled less than 1 week from commencement will be charged at 100%. Any delegate that fails to attend will be charged 100% of the course cost.
If for any reasons beyond their control the Company cancels a training course without notice the Company will not be held liable for any costs incurred by the client as a result of such cancellations.
Should it become necessary for the Company to postpone all or any part of a course, due to circumstances beyond their control then a mutually agreeable date will be chosen to complete the course. The Company will not be liable for any costs incurred by the Client for such actions.

Minium Age
The minium age to carry out any training with the company is 18 for both NPORS and CPCS training

Delivery Policy


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


We use the following carriers to deliver our orders:

Royal mail

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information when  requested. Please note that some orders using 1st Class Royal mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Applicable Law
English law shall apply and any dispute shall be settled by English Courts. These terms and conditions do not affect any statutory rights available to the Client